Faq

We are matchmakers that focus on understanding who our clients are and what they are looking for in a spouse. Throughout your process, with us, your profile will remain private. Our service is not a public dating/marriage app or website, therefore you can not search for members on our site.
We have our own database of clients but we also are affiliated with organizations and networks so your matchmaker will actively try to find matches that they think would be a suitable match. The Pious Hearts matchmakers help our clients discover themselves and help them identify the characteristics that they should be looking for in a match so it is not just the short-term goal of getting married but in fact sustaining a healthy and happy marriage In Sha Allah. Most people don’t realize the value of the feedback process through matchmaking – until it’s experienced. We provide key insights and guidance to our members that can spark profound personal (and necessary) change.

Pious Hearts services the United States and Canada.

This number is constantly changing, due to new signups as well as people no longer being single.

To join our service you must be 18 years old and older.

In order to join our service, you must be single, legally divorced, or widowed. If you are married or separated, but not yet legally divorced, you may not request to use, register to use, or use Pious Hearts Matchmaking Service. A member found to have mischaracterized their marital status shall have their subscription/membership terminated with no refund given.

To sign up, you must register, pick a package and make a payment. Your membership starts immediately after your payment is made. You will then have access to fill out your profile and once it's done you will submit your profile. Our team will get notified once your profile is submitted. One of our matchmakers will reach out to you to schedule a Video Matchmaking Session. Please note that the Pious Hearts team will not reach out to you until your profile is submitted. While we are happy to work around our clients’ availability, we encourage you to make yourselves available so you can benefit immediately from our services.

There are 3 packages you can choose from. Each package has a list of services we provide. You can select any package according to your needs. Keep in mind, matchmaking does not happen overnight. Some of our members may receive one match, and that may end up being the one! Others may receive 2 or 3 matches in a month, and decide that none of them is the right person for them. Studies have shown that it takes an average of 6 to 9 months for a strong match to occur.

Yes. We are committed to diversity and we do not discriminate against any ethnicity. As a Muslim site, we respect everyone and provide an equal opportunity for every member.

Your profile and pictures will ONLY be visible to the matchmakers. Other clients will not have access to your information unless your matchmaker puts a match through. Strangers will not be able to discover your profile through a search engine. Our member’s privacy is treated with the utmost respect.

Yes, but we will first need the consent of the person you want to sign up to make sure they are interested in marriage and truly have made the intention to get married. The client will also need to do the video matchmaking session with their matchmaker as well.

Of course, we will not force you to connect with anyone you are not interested in. If you request to marry someone from the same cultural background as you, we will respect your request.

We ask you to be as honest as possible. If you need any assistance with the questions, please contact us at info@pioushearts.com and we will gladly help you.

No, we will not fill out anyone's profile questionnaire. All members need to fill out the questionnaire to help us better match you with someone who is compatible. We ask you to be as honest as possible to ensure we find a match for you.

We respect your time and we are a firm believer in quality service. Our hours of service are Monday – Friday from 9 am to 5 pm EST. Calls and e-mails outside of these hours will be answered within two business days. Holiday hours will vary and any meetings scheduled outside of these hours will resume as scheduled.

At Pious Hearts, your match is someone with whom you share similar lifestyles, interests, goals, and values to ensure that your relationship will have a solid foundation. Members will be matched up with a matchmaker who will screen, select and send them potential matches. The member has the option to accept or decline the match.

To receive the best results we ask you to be honest during this whole process. You should also understand in order to find a spouse you must put in the effort, have an open mind and a quick response time to your matchmaker. The more communicative you are with us the better we can help you through this journey.

No. We are firm believers of only sending 1 potential match at a time. We do not believe in giving multiple options at once.

You will receive monthly check-ins to let you know of your progress. Pious Hearts is a firm believer in Naseeb and if you haven't met that special one, maybe your Naseeb isn't ready! We offer a la carte services that include Image Consulting, Unfiltered Coaching, Relationship Counseling and Life Coaching to help you discover yourself.

Just let us know at info@pioushearts.com and we will do our best to get you back on the website.

While we do our best to match everyone, we do not believe in guaranteeing a match since no one will know for sure if you will find your Naseeb with us. Because it is a personal and detailed approach, there is not someone available for everyone at all times. We believe it would not be fair to guarantee or limit your matches just to have a guaranteed symbol. Unlike other sites, they will match you to anyone to call it a match even if that person was not compatible with you. On the other side, it would be morally wrong to withhold any matches just because you reached your limit.

We highly advise that your wali/mahram/guardian is informed that you are on this site.

Any member who wishes to cancel their subscription may do so by choosing from one of these two ways. If a member would like to cancel their subscription themselves they must do it at least two days before there next automatic subscription charge. Login into your Pious Hearts account and click on your profile name, then click on subscription and billing. Once you are under the subscription and billing page you can click on the auto-renew checkbox to remove the checkmark and click update to save this change to cancel your subscription. The other way to cancel your subscription is to notify the Pious Hearts team in writing in the form of an email to info@pioushearts.com, 10 days before the subscription services renewal date. You may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires (provided you canceled your account in one of those two ways we offer). The cancellation of subscription/membership or ceasing all use of our Website is a member’s only remedy concerning any such dispute that you may have with us. We will attempt to process all cancellation requests within a reasonable time frame. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
We do not issue refunds for any canceled subscriptions/memberships.